The Challenge - Managing sprawling infrastructure while ensuring uninterrupted citizen services

We spoke with Ion-Anastasiu Sanporean, Operations Coordinator at Jammerbugt Municipality, who transformed their IT infrastructure from 300+ servers to a streamlined 140-server environment using Mugato's real-time enterprise IT blueprint.

Ion and his team of eight manage the complete IT backbone for a Danish municipality serving tens of thousands of citizens across Northern Denmark. As a public institution, ensuring service continuity is absolutely critical for the citizens trust and regulatory compliance.

When Ion joined Jammerbugt as System Architect in January 2021, the environment suffered from service continuity gaps, with uptime levels that, while acceptable, didn't meet the high standards required for public service delivery.

The municipality faced several critical issues:

• Service Continuity Gaps: While uptime was acceptable, it wasn't meeting the high standards required for a public institution serving citizens during business hours.
• Infrastructure Sprawl: Over 300 virtual machines were running across different domains, with unclear relationships and dependencies between systems.
• Resource Inefficiency: Multiple servers were running identical roles and features, creating unnecessary complexity and licensing costs.
• Risk Management Uncertainty: Without clear visibility into system relationships, conducting proper risk assessments was challenging.

📣 Back in 2021, the stability and accessibility for services was not that high. It's a critical business environment that needs to support our citizens, so during opening times, our citizens should be served without interruptions.

Solution - Systematic infrastructure transformation through data-driven analysis

Fortunately, Mugato was already deployed at Jammerbugt, though it wasn't being utilized to its full potential. As System Administrator at the time, he quickly recognized the opportunity to leverage Mugato's infrastructure relationship mapping for systematic analysis and transformation.

Ion's transformation journey with Mugato evolved through three strategic phases:

Phase 1: Complete Infrastructure Overview

Mugato's agentless discovery provided immediate visibility into the entire IT landscape, automatically mapping all 300+ virtual machines, their configurations, installed software, and communication patterns. This comprehensive overview gave Ion the foundation needed for informed decision-making.

📣 One of the best features is the automatic scanning. I’m not afraid that if a server comes up in my environment, I know Mugato will catch it automatically and show it in the dashboard.

Phase 2: Resource Optimization and Consolidation

With complete visibility established, Ion focused on identifying consolidation opportunities. Mugato revealed multiple servers running identical roles and features giving Jammerbugt Kommune clear candidates for infrastructure consolidation.

Furthermore, Ion and his team made use of Mugato’s real-time resource monitoring to understand actual CPU, memory, and storage utilization, to enable smarter right-sizing based on real consumption patterns and not static snapshots.

Phase 3: Risk Assessment and Security Enhancement

The final phase takes advantage of Mugato's application process mining for comprehensive risk management. Understanding the exact dependencies between systems enables them to do impact analysis before making changes, while the continuous monitoring capabilities of server patch levels provides ongoing security visibility.

📣 Mugato helps you make decisions. It's not just monitoring. It helps with future infrastructure planning based on real data.

Results - 53% Reduction While Maintaining Full Service Capabilities

Infrastructure Consolidation Success

The most striking achievement was reducing server count from 300+ to 140 total machines, a 53% reduction while maintaining full service capabilities. This significant consolidation was achieved through an analysis of server roles, eliminating unnecessary duplication, and optimizing resource allocation.

📣 When you make a decision you need to have some support for it. It's not just, your gut telling you that this is the right way. We can go 15% of what the gut is telling you, but you need to have some data and facts that actually are supporting these decisions.

Structured Decision Making

Today, Ion and his team conduct bi-weekly planning meetings for data center service windows using Mugato as their primary analysis tool. These sessions leverage real-time data to identify critical updates, sequence maintenance activities, and make resource allocation decisions.

📣 Mugato is one of the major tools we use when planning data center service windows. Based on the risk assessment, we decide what should be handled now, what is critical, what can wait, and then maybe if it's time to give a little bit more resources to a server or take some resources based on the consumption reports.

Advanced API Integration

The team now leverages Mugato's API to create custom reports covering SSL certificates, server information, and network connections, particularly external connections that are "business critical" for their operations.

Team Development and Knowledge Transfer

Ion has even taken on the role of Mugato evangelist within his organization, gradually introducing his colleagues to the platform's capabilities, showing and explaining how it can be used for better, data-driven decision making.

Five-Year Commitment to Data-Driven IT Operations

Jammerbugt's five-year renewal with Mugato in December 2024 demonstrates their commitment to data-driven infrastructure management.

"We trust the product," Ion states confidently. "We are using it at least twice per month intensively, and it's one of the major tools we use for planning."

Since 2021 Mugato has become integral to their daily operations, from routine maintenance planning to security monitoring and compliance reporting. Ion sees the platform's continuous evolution, particularly in cybersecurity features, as a validation of their long-term partnership:

📣 We trust the product. I can see that Mugato is a leading tool, developing in the right direction, always one step ahead of market demands.

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